Job overview

As a Dynamics 365 CRM Engineer, you will help us run, operate and orchestrate daily CRM needs for the stakeholders of Eurowings Digital GmbH. You will be responsible for developing, maintaining and enhancing the CRM system, as well as integrating it with other applications and data sources. You will help to design and implement new features and integrations next to providing  technical support and guidance to the CRM users and business analysts.

What you will do

• Help run, operate and orchestrate daily CRM needs for the stakeholders. 
• As a technical counter part to the MarTech you will help in Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation. 
• Develop, maintain and enhance the CRM system, as well as integrate it with other applications and data sources. 
• Design and implement new features and integrations. 
• Provide technical support and guidance to the CRM users and business analysts. 
• Monitor, troubleshoot and resolve CRM issues and incidents. 
• Document CRM processes, workflows, requirements and best practices. 
• Ensure data quality, security and compliance with GDPR and other regulations. 
• Stay updated with the latest CRM trends, technologies and best practices. 

Job title

Dynamics 365 CRM Engineer

What you will need

• Bachelor's degree in Computer Science, Engineering, Information Systems or related field. 
• At least 3 years of experience in developing and maintaining CRM solutions using Microsoft Dynamics 365 and Power Platform. 
• Core skills in customizing Dynamics 365 CRM, .Net, CRM SDK, Javascript, Typescript, Power Apps and Power Automate 
• Strong knowledge of CRM functionalities, modules, workflows, business rules, logic apps, plugins, etc. 
• Proficiency in C#, .NET, JavaScript, HTML, CSS, SQL and other programming languages and tools. 
• Knowing the best practices- success by design framework for Dynamics 365
• Experience in working with Azure services, such as Azure DevOps, Azure Functions, Azure Logic Apps, etc. 
• Experience in integrating CRM with other systems and applications using APIs, web services, connectors and other methods. 
• Experience in working with agile methodologies, such as Scrum, Kanban, etc.

What you will bring

• Excellent communication, collaboration and problem-solving skills. 
• The ability to work closely with business SMEs, Marketing, Sales, Product, Service for both B2C and B2B to identify business needs and devise technical solutions to address those needs.
• The ability to support the Business Stakeholders with your deep tool expertise in Use Case Refinement and Delivery Process.
• The ability to be the technical counterpart to the Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation. 

Inclusivity

All genders 

Workplace type

Hybrid

About us

We are dreamers, doers, and enthusiasts..! 

Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays and mobile Apps to empower our customers with relevant information and smart digital services throughout their travel experience.